Frequently Asked Questions

We were founded in 2009 as a professional advertising and marketing organization that plays an active role in all stages of marketing communication and sales process for domestic and foreign investors who want to invest in tourism.

With our subsidiaries, we have served 19 facilities with a total capacity of 7000 beds in 10 different locations in a wide spectrum ranging from services for whom and how a tourism project should be planned to brand name, from determination of room categories within the facility and prices to marketing and sales strategies.

We have developed strategies by managing the sales processes of hotels in halal tourism with a professional sales team and doing R&D studies for their turnover targets since 2018. We have bundled our activities under the Univer brand and offer holiday solutions exclusively for one person/family since 2022.

Univer Travel actively cooperates with Bodrum’s only halal facility, The Oba Hotel, the world’s best halal hotel, Angel’s Marmaris Hotel, the Mediterranean’s most luxurious halal hotel, Wome Deluxe Hotel and the newest boutique hotel in the halal tourism sector, Wome Prime, and offers you these facilities.

Yes. Considering its concept, experience and founding mission, Univer Travel focuses on one area and only works with halal hotels.

Because Univer Travel works only with the best ones. The main principles of Univer are keeping the standards of its guests at the highest level and 100% guest satisfaction. And it works with establishments that are able to offer solutions to their guests in case of possible setbacks. Because Univer knows the holiday’s value.

There are many reasons for Univer guests to do so! Univer guests are under Univer’s guarantee before and during their holiday. In case of possible setbacks, Univer’s holiday assistants offer immediate solutions to their guests. Easy transfers, after sales support, easy payment options for agents and guests, loyalty discounts, fast communication are just a few of these reasons. Because Univer has a special guest group. It agrees with a small number of hotels and offers the privileges in the most accurate way in order to offer the special service it provides in the most accurate way.

Univer Travel targets people around the world who want to spend their holiday in the best alcohol-free hotels in Türkiye. It targets 13.8% of the Asian continent, a significant part of which comes from Türkiye, 32.3% of the Muslim population in the G20 countries, the citizens of the Arab League, 5.9% of the citizens of the OECD countries and it hosts guests directly from these regions.

The Univer holiday assistant is always there for you, no matter which Univer hotel you stay at. There are two main reasons for Univer holiday assisstant at the hotel. The first reason is that it protects your rights against the facility and offers immediate solutions in case of a possible setbacks.

The second reason is that it makes sure you spend your holiday as efficiently as possible. For example, let’s say you want to take a tour outside the hotel. The Univer holiday assistant will provide you with the most accurate information about the region and attractions and guide you. You can also make an additional request to the hotel. You don’t have to think about who to call and whether this request can be fulfilled. Your holiday assistant will forward your request to the hotel on your behalf and make sure it’s fulfilled as accurately as possible. The Univer holiday assistants offer you these and many other benefits, and all you have to do is enjoy a safe holiday.

After the reservation process, ongoing communication between agency/hotel/guest is coordinated by Univer. Univer guests can contact Univer Travel holiday experts at any time after the sale with any questions or concerns.

Univer activates loyalty discounts for its steady guests immediately on their second accommodation. As the number of reservations increases, so do the loyalty discounts and privileges.

Univer provides its guests with uninterrupted transportation assistance between the airport and the hotel, either through a sub-agency or in direct communication with it. Univer organizes this assisstance itself and doesn’t make its guests wait or suffer in any way.

Yes. Your actual communication with Univer begins after you complete the reservation process and doesn’t end after that.

Yes. One of the main advantages of Univer is the easy payment. These options vary by situation, region and duration of your holiday if you make reservation directly with Univer or cooperate with another agency.

Univer Travel will have a representative at the hotel for you to reach at any time in the hotel lobby. All your problems will be solved immediately, either by phone or in person by a Univer representative. For example, there is a problem regarding your room. If you ask for a room change or for the solution of a problem concerning your room, the Univer representative will act immediately and will see to it that the problem is solved without causing you any harm.

A Univer Travel guest is welcomed by a Univer holiday assistant at the hotel entrance before meeting hotel representatives. Check-in takes place in company with the Univer holiday assistant. The Univer holiday assisstant will be there when the guest leaves the hotel.

Univer Travel hotels have been selected to meet all expectations. They have been designed to meet the expectations of those such as honeymooners, travelers, families with children and large families. When you make your reservation, if you specify what kind of expectations you have for your holiday, the Univer reservation agent will advise you in detail and recommend the most suitable room.

The concept of halal hotels has been a growing holiday trend in recent years. Univer Hotels are among the best examples of the halal hotel sector. Separate beaches for women and families, large rooms for families, mini clubs for children, family activities, delicious Turkish and international cuisines and many other privileges are offered with great care.

Yes, of course. In every facility with which Univer Travel has agreements, there is a ladies’ complex for women, isolated from the outside world. Only our female employees work in these areas. These areas where women can swim and sunbathe freely aren’t limited to pools and beaches, female guests can also taste snacks at snack restaurants without leaving the area and benefit from many activities such as musjid and beach parties.

Many female guests with different socio-cultural characteristics stay in alcohol-free hotels.  We have female guests who wear hijab and those who don’t among our guests.

Yes, of course. But our female guests must wear burkini on these beaches.

No. Alcohol consumption is not allowed in halal facilities in any form or under any circumstances.

Our guests can use the pool and aquapark they want within the rules for family beaches where both sexes are together.

Univer Travel’s holiday experts continue to work in different tourism sectors to offer you more alternatives.

If the holiday experience you are looking for is not currently among Univer hotels, we can design the holiday experience you want for you. Please contact our reservation team for more information.