UNIVER TRAVEL

PRELIMINARY INFORMATION FORM

1. SELLER’S INFORMATION

1.1. SELLER

Title: Univer Travel Turizm Hizmetleri San. ve Tic. Ltd. Şti or “Seller”)

Address: Kavacık Mah. Muhtar Sokak Tecom Plaza No.5 İç Kapı No:4 BEYKOZ/İSTANBUL

Telephone: 444 85 95

Mersis No: 0892070446700001

KEP Address: univertravel@hs01.kep.tr

2. SUBJECT OF THE AGREEMENT

The subject of this preliminary information text is to inform the buyer (“Customer”) regarding the provision of the services of which qualification and sales price determination method is specified below or the sale and delivery of the product or products in accordance with the provisions of the Law on the Protection of the Consumer No. 6502 and Distance Agreements Regulation (“Regulation”) published in the Official Gazette on November 27, 2014 with number 29188.

The subject of the product or service in this preliminary information form is the determination of the mutual rights and obligations of the parties regarding sale of accommodation service, purchase of accommodation service by the Customer and supply by the Seller/Supplier in accordance with the provisions of the Law on the Protection of the Consumer No. 6502 and Distance Agreements Regulation.

The Customer has the opportunity to obtain sufficient information about the basic characteristics of the product or service through the website www.univertravel.com.tr, other information channels of Univer Travel and agrees and undertakes that he/she has obtained sufficient information in this way.

The Customer agrees and undertakes that relevant goods or services are as specified in clause (g) of article 15 of the Distance Agreements Regulation “Agreements for accommodation, transportation, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be made on a specific date or period” and as specified in clause (ğ) “Agreements for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer”.

3. SERVICES AND PAYMENT INFORMATION

The total price of the service to be purchased or reserved including taxes is communicated before the completion of the purchase and/or reservation process of the service. The CUSTOMER is not liable for the additional costs, expenses, commissions and fees that may come into question under any name, especially for transactions made with a credit card, and that institutions such as banks mediating the transaction may charge the BUYER. If the Customer has authorized the purchase of the Service, the amount of the Service (including taxes and other charges) will be obtained from the credit card used for payment. It is not mandatory that the holder of the credit card used for payment is one of the guests staying there. Some products or services of the SELLER may now or in the future require a separate payment and may be excluded from the product or service purchased by the buyer. The information about the product sold (name of the product, amount, unit price (including VAT), total selling price (including VAT), total amount, payment method and plan, billing address, etc.) IS INCLUDED IN THE RESERVATION FORM WHICH IS AN INTEGRAL PART OF THE AGREEMENT. By confirming the reservation, the CUSTOMER agrees and declares that he/she knows and confirms all the details including the total price including VAT.

4. GENERAL PROVISIONS OF THE AGREEMENT

The CUSTOMER agrees and declares that the information in the contract and reservation form is correct, preliminary information has been provided to him/her about the subject of the agreement on the internet appropriately in a clear and understandable manner before signing this agreement, he/she has confirmed this preliminary information electronically and/or by telephone or e-mail, and then he/she has confirmed the reservation and the agreement. The customer, being a party to the agreement, irrevocably agrees, declares and undertakes that he/she is legally responsible for any dispute that may arise in this context.

The CUSTOMER agrees that he/she agrees on these accommodation sales rules on behalf of other persons who will participate in the trip together with him/her and that he/she must provide correct information that will allow them to participate in the trip such as name-surname, TR ID number, passport number, address, credit card, he/she is obliged and responsible for informing other participants about the preliminary information and the scope of the brochure, the preliminary information given to him/her is deemed to have been given to other participants as well.

4.1. By signing, the CUSTOMER agrees that he/she is obliged to comply with the laws and customs to which the facility in which he/she is staying is subject, that he/she will comply with the rules declared by the authorities of the facility in relation to the service purchased, that he/she will not endanger the life and safety of third parties, and he/she will be personally and primarily responsible for all material/moral, legal/criminal damages that may arise if he/she endangers the safety/integrity of third parties, otherwise the SELLER or Hotel where the service is provided (SUPPLIER) will not provide the said service and in this case, the CUSTOMER will not have the right to claim a refund.

4.2. The CUSTOMER agrees that the cost of additional food and beverages not within the scope of the accommodation service, personal expenses and all goods and services out of the defined service will be borne by him/her.

4.3. If the SELLER /SUPPLIER wrongfully refuses to provide the service, the SELLER /SUPPLIER will return all payments made by the CUSTOMER to the CUSTOMER within 14 days.

4.4. If the CUSTOMER notifies that he/she wants to cancel the accommodation service purchased by him/her up to 15 days (including the 15th day) before the start of the service in writing or by fixed data storage, he will be refunded the full amount paid (except for the costs resulting from the taxes, duties and similar legal obligations to be paid, as well as the deduction of the bank commission of 5% if the payment is made by credit card).

4.5. If the CUSTOMER notifies that he/she wants to cancel the accommodation service purchased by him/her up to a period between 8 days (including the 8th day) and   14 days (including the 14th day) before the start of the service in writing or by fixed data storage, he/she agrees to pay   50% of the price to the SELLER and if this period is less than 8 days (7 days or less), he/she agrees to pay the full amount. However, the fee will not be refunded if the service was purchased using the NON-REFUNDABLE PAYMENT option, which is offered to the CUSTOMER at a discount during the sale. In addition, no refund will be made if the CUSTOMER doesn’t accommodate without canceling or makes changes.

4.6. Children will receive an age discount if they stay in the same room with their parents (adults). According to this agreement, the age of the child/children indicated by the customer when making the reservation will be taken into account when checking in the hotel. In order to determine the age of the child/children, the hotel staff may require that the identity of the child/children be presented when checking in. In this case, the CUSTOMER will show the identity of the child. If the age of the child indicated at the time of reservation and the age of the child on the ID card differ, the necessary changes will be made in the reservation and the CUSTOMER agrees, declares and undertakes to pay the resulting difference in price.

4.7. The CUSTOMER agrees that regardless of the time of arrival at the hotel where the SELLER /SUPPLIER provides service, he/she will check in at the hotel no earlier than 2:00 p.m. on the day of arrival and will leave the room no later than 12:00 p.m., regardless of when he/she leaves the hotel and he/she will pay the cost of the additional service offered to him/her after leaving the room.

4.8. The CUSTOMER cannot transfer the purchased service to third parties under any circumstances In case of transfer, this agreement will be terminated without good cause and the CUSTOMER agrees that no refund will be made.

4.9. If the CUSTOMER does not notify in writing that he/she will participate in the service whose start he/she missed, the SELLER / SUPPLIER has the right to cancel all reservations and services made on behalf of the CUSTOMER after 24 hours. In such cases, no refund will be made to the CUSTOMER. If the CUSTOMER declares that he/she will participate in the service again within 24 hours after the start of the service, he/she can benefit from the service.

4.10. The SELLER /SUPPLIER may cancel all or part of the announced or registered tours, provided that the CUSTOMER is informed about it before the start of the service. In such a case, the service fee paid by the CUSTOMER will be refunded within 14 days.

5. RIGHT OF WITHDRAWAL

The “right of withdrawal” is governed by Article 9 of the Distance Agreements Regulation, and the “exceptions to the right of withdrawal” are governed by Article 15 of the same regulation. Accordingly, the CUSTOMER agrees, declares and undertakes that he/she knows that he/she cannot use his/her right of withdrawal in the cases specified in Article 15 of the Law on the Protection of the Consumer No. 6502 and Distance Agreements Regulation.

The Customer agrees and undertakes that goods or services in the Agreement are as specified in clause (g) of article 15 of the Distance Agreements Regulation “Agreements for accommodation, transportation, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be made on a specific date or period” and as specified in the clause (ğ) “Agreements for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer” and he/she does not have RIGHT OF WITHDRAWAL.

6. PROCESSING OF PERSONAL DATA and EXPLICIT CONSENT DECLARATION:

The personal data provided by CUSTOMER within the framework of this agreement will be processed, kept in the country and abroad in accordance with the provisions of the Law on Protection of Personal Data No. 6698 in order to allow the persons concerned to benefit from the services offered by the SELLER /SUPPLIER and to enable the business units to carry out the necessary work and manage the relevant business processes during the stay.  By signing the Agreement, the CUSTOMER agrees and declares that he/she has read and been informed of the “Clarification Text”, the “Agreement on the Protection of Personal Data and Confidentiality”, the “Explicit Consent Declaration” on the website www.univertravel.com, he/she consents to the processing of his/her personal data, including sensitive personal data, within the scope of Articles 5 and 6 of the Law on the Protection of Personal Data No.   6698.

7. RESOLUTION OF DISPUTES

In case of disputes arising out of the performance of this Agreement, the Arbitration Committee for Consumer Problems in the area where the buyer purchased the goods or where he/she resides shall have jurisdiction up to the value specified by the Ministry of Commerce, and in case of disputes exceeding this value, the Consumer Courts shall have the jurisdiction in the area where the buyer or the seller resides. In other disputes, the jurisdiction of the Istanbul Courts and Execution Offices has been accepted.

8. CONSENT FOR ELECTRONIC MESSAGE

The CUSTOMER agrees, declares and consents to receive electronic information messages from the SELLER /SUPPLIER and its business partners about all kinds of advertising, promotions and all kinds of campaigns that they have made and/or will make in the future, and to receive advertising and information by e-mail, SMS, telephone and all kinds of means of communication. If the consumer wants, he/she can waive this consent by communicating this through the e-mail sent to him/her, without incurring any fee or other obligation.

9. ANNEXES OF THE AGREEMENT

The Reservation Form and the information on it are an integral part and annex of the agreement. The Customer accepts the reservation form and the agreement as a whole.